Applicability of the return policy

This return policy is applicable for customers purchasing the products from HBI at ae.hbime.com for any order that has been shipped within UAE, falls within a returnable category and is within the 7 days limit from the date of delivery. Here are very simple steps that you can follow if you want to return item(s).

  1. Items may be returned via our free home pick-up service.
  2. Through this service, a courier will collect your parcel containing the items you wish to exchange or return.
  3. Once your return request has been received, our team will contact you to arrange the pickup of the item(s).
  4. The pickup will be arranged within 5 working days. Kindly note that the items must be unused, must not be broken or damaged and in its original package.

Non-returnable Products.

Below is the list of the items that are not eligible for a return, replacement, or exchange:

  1. Products that have been used or damaged by you, or are not in the same condition as you received them.
  2. Products with tampered or missing serial numbers.
  3. Damaged items due to misuse or showing signs of wear and tear, even if they are still under their warranty period.
  4. Orders shipped to international destinations [Outside UAE]

Note: If the item was purchased on sale, the refund/store credit for the returned item will be initiated for the same value paid when placing the order ONLY.

Once we receive the product, it will be inspected by our team to ensure it meets our returns policy guidelines. The refund will be processed according to our refund policy.

Refund Policy:

You will get a refund if the product(s) are returned, evaluated and found eligible for return.

For all prepaid orders, we do offer a refund on debit/credit card, Apple pay and/or PayPal. However, this is not applicable for cash on delivery orders.

You can choose whether you want your money refunded as store credit or back to your credit/debit card.

Note: You can choose to cancel the store credit and get a refund to your account within 7 days from the day the store credit was created, not applicable on COD orders.

All COD orders will be refunded as HBI store credit.

Need help?

You can contact us at: info@hbime.com